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Shipping & Returns

Terms of Sale

These Terms

These terms apply in any contract of supply of goods or services made between us as supplier and you as buyer. Placing an order with us will constitute deemed acceptance by you of these terms.

We may change these terms without notice to you before we accept your order.

These terms prevail over any terms put out by you, unless we agree in writing.

No employees, agent or contractor of ours may vary or add to these terms without the prior written authority of our Chief Executive Officer.

Goods and Services

We may alter our range of goods or services on offer without notice to you.

Goods we offer ex-inventory are subject to our prior sale to other buyers.


An order you give us is subject to our acceptance and we may decline an order.

We reserve the right to supply an order in full or only in part.

You may not cancel an order, nor delay delivery, once we accept your order unless we agree.


We will invoice all orders at our current prices, which may alter without notice to you.


Delivery times are estimates only and we do not guarantee a particular delivery date or time.

We will make goods available to you at our store nearest you. At your expense, you may cause the goods to be transported from our store to your premises. All carriers from our store will be your agents only.

A claim for shortages in delivery must be in writing received by us within 14 days of dispatch from our store.

Title and Risk

Goods remain our property until you pay us the price in full for all goods we have sold to you. Until that time you are to hold our goods for us as owner and, if we require it, you are to store those goods in a way that they can be identified as our goods.

Risk in the goods passes from us to you on delivery.


You must pay us the price of the goods or services on delivery unless we have approved extended terms of payment. If payment is overdue, we may charge you interest at our banker’s highest current overdraft interest rate from the date of default until we receive payment.Alternatively, in the cast of default, we may enter your premises and retake possession of the goods concerned and then credit you our estimated re-sale value of those goods less our costs. You will indemnify us in relation to any costs incurred by us in the exercise of such rights. In addition, if payment is overdue we may cancel or suspend delivery of other goods or services yet to be delivered to you.

You may not deduct from the price any set off, counter claim or other sum unless we agree in writing.

You must also pay to us an amount equal to the Goods and Service Tax (GST) on the goods at the prevailing rate at the time of paying the price of the goods.


You may return goods to us only with prior written consent and at your expense. We will credit returns only where goods are received back by us in good condition. If you return goods to us because of your ordering mistake or for some reason other than the goods being defective, we may charge you a surcharge of 10% of the GST exclusive price of the goods plus any applicable GST.

Consumer Rights

In addition to those rights, we will repair or replace or give you an allowance for defective goods which directly result from a manufacturing defect (materials or workmanship) in our goods, if we receive both the defective goods and written notice of the complaint together with a properly completed and signed claim form within 5 years of manufacture. You are to pay the cost of returning the defective goods to us. If the defective goods have already been used, we may choose not to replace them but to give you an allowance toward your purchase of replacement goods based on our estimate of the percentage wear of the defective goods when we receive them. If we replace or give you an allowance for defective goods, then the defective goods become our property. If we reject a claim we may dispose of the goods after 30 days unless you request us to do otherwise and at your expense.

If goods or services we supply are not of a kind ordinarily acquired for personal, domestic of household use or consumption, then the liability for breach of a condition or warranty of supply is limited to:

in the case of goods:

  • the replacement of the goods or the supply of equivalent goods;
  • the repair of goods;
  • the payment of the cost of replacing the goods or of acquiring equivalent goods; or
  • the payment of the cost of having the goods repaired.

in the case of services:

  • the supplying of the services again; or
  • the payment of the cost of having the services supplied again as we may decide.
  • We do not give any other warranty or condition of our supply.

Product Recall

If we decide to voluntarily recall any goods, then we will be responsible for the costs of transport, repairs or replacement for the goods recalled.

Our Remedies

If you breach any contract with us, or if you are an individual and commit an act of bankruptcy under the Bankruptcy Act, or if you are a company and become an externally administered body corporate under the Corporations Law, we may (in addition to our other rights) suspend or terminate any other contract with you by giving written notice to you. You are still to pay us for goods or services already delivered under the contract in question. In addition to those rights, if you default or become insolvent we reserve our rights as seller under the Sale of Goods Act of the relevant jurisdiction.


All contracts between us shall be deemed to be made, construed and to be enforceable in and according to the laws of the State of Western Australia and by mutual consent to be subject to the exclusive jurisdiction of the Courts of Western Australia.


You must observe the Privacy Act if it is applicable in respect of all personal information and indemnify us against all loss, cost, expense, damage or liability suffered if you breach this clause.

The following is the BigCommerce default. It needs to be reviewed and combined with the above

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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